Shelter Desk Manager

Job Summary:

The Shelter Desk Manager must have experience relevant to Rescue or Shelter Ministry and must have a valid Florida Driver License. This employee will work under the direct supervision of the Shelter Manager. This individual must be a born-again Christian of proven testimony and evidence of spiritual growth including: leadership, discipleship, maturity, discernment, patience, objectivity, and stewardship effectiveness. This person must be able to share his or her testimony with program clients with Christ-centered behavior, i.e., treating people with dignity, respect, compassion, and integrity at all times. Position may require work beyond the normal hours and on weekends/holidays, as typical operations run 24/7. Work at the Shelter requires continual attention to details in overseeing clients, holding to policy program guidelines, establishing priorities and meeting deadlines. This employee must be able to work in a fast-paced environment with demonstrated flexibility and an ability to juggle multiple competing tasks and demands.


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Christian Commitment:

Must exemplify and model Christian behaviors and values and possess high levels of ethics, honesty, and character. Must be able to share with business associates, customers, staff, and clients his or her experience of having a personal relationship with Jesus Christ.

Education and/or Experience:

  • Bachelor’s Degree or equivalent education and experience in a related field such as in a social work/counseling environment or within a ministry setting.

  • Work experience with a non-profit, rescue ministry is a plus but not required.

Knowledge, Skills & Abilities:

  • Christ-centered behavior, i.e., treating people with dignity, respect, compassion, and integrity at all times.

  • Supervisory experience with the ability to hold clients accountable for their individual program goals.

  • Knowledge and experience working with men, women and children in crisis.

  • Ability to teach Bible and client curriculum

  • A pleasant personality to people you are speaking to on the telephone, visitors, and company personnel.

  • The ability to act and think promptly and professionally.

  • Good verbal and written communication skills including good organizational and administrative skills.

  • Self-motivated and flexible.

  • Ability to recognize and maintain confidentiality of information.

  • Ability to work as a member of a team.

  • Hands-on computer knowledge, understanding and skill with proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint) and Internet Explorer.

  • Maintain First Aid, CPR, and AED certification.

  • Maintain an acceptable driving record (in accordance with our insurance carrier, less than 2 DMV points on driving record).

  • Maintain membership in good standing status at a local Bible-believing church.

  • Regular timely attendance.

  • Ability to write routine reports and correspondence.

  • Excellent interpersonal, creative problem solving, organizational and time management skills.

Supervisory Responsibilities:

Supervisory responsibilities include the supervision of volunteers, clients, and community service workers in accordance with Jericho’s policies and procedures, while maintaining appropriate boundaries. This may include interviewing, orienting and training, planning, assigning, and directing work, appraising performance, addressing complaints and resolving problems. Responsibilities also include orientation and coaching of clients in order that they attain employee and retail skills. As a supervisor, employee will also be required to form effective working relationships with other supervisors, subordinates, ministry staff and the public. Supervisors will be expected to demonstrate aptitude for both personal and professional development as related to future goals and needs of the Shelter and its contribution to the overall ministry of Jericho Road Ministries, Inc.  

Physical Demands:

While performing the duties of this job, the employee is regularly required to stand, walk, sit, use hands to manipulate, reach with hands and arms, lift, and to speak and listen.  Occasionally this position may be required to climb or balance and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. Must be able to operate a motorized vehicle; a valid Florida driver license is a necessity.


Along with competitive salary we offer the following benefits:

  • Dental discounts for all full time employees

  • Paid time off for all full time employees

  • Paid time off for major public holidays for all full time employees

  • Employee contributed 403(b) Retirement Plan (optional enrollment)

  • Employee Merchandise Discounts 

  • Sam’s Club Membership for salaried workers